Join the Swiggy Team!


At Swiggy, we're building an on-demand food delivery startup that is delighting many customers across India with time-guaranteed deliveries and an obsession with keeping customer service levels ridiculously high. We are changing the course of online food delivery in the country, one city at a time!

Swiggy offers you an exciting and challenging environment in which you can grow and thrive. We are offering you roles in which you will be fundamentally impacting the success of the company.

At Swiggy, we are looking for people who are concerned about the customer at all times. Customer centricity is a key tenet of all our processes.

We value creativity, hard work, initiative and radical ideas.

If this sounds exciting to you, then come have a chat with us ASAP.


Open Positions


bangalore

Leverage knowledge of business, category and brand marketing strategy into actionable marketing strategies and plans to deliver against the company’s business objectives

Create brand pull and loyalty and achievement of brand targets through identification of relevant properties, initiatives, advertisement and effective utilization of ATL and BTL activities

Drive growth for the organization by developing and executing brand campaigns that communicate the brand message and build salience

Drive innovative marketing campaigns through one or many different touchpoints -  offline and digital branding properties to drive awareness and new customers across cities

Work with the creative and media buying agencies to conceptualize innovative and memorable creatives keeping in mind the communication objectives of the campaign

Drive market research activities to uncover consumer insights, analyze internal data to segment customers and draw out actionable insights to feed into the communication strategy

Develop and manage a consumer usage panel for the brand test concepts and mine insights to aid business and brand decisions

Analyze campaigns across cities across different parameters to track ROI and publish the same to all stakeholders

Person should have:

  • Previous brand management experience is a must
  • Good analytical capabilities
  • Keen eye for creatives with a strong opinion on creative strategy
  • Agency management experience handling both creative and media                     agencies
  • Budget-management skills & proficiency

Candidate Profile:

  • Qualification – MBA is a must ( Tier 1 preferred)
  • Industry / Sector – Ecommerce/FMCG experience

 

Monitoring the work-flow at Swiggy for end to end Restaurant Activation

● Working in association with the Sales, On-Boarding and Catalogue teams for succesful delivery

● Managing the Ticketing system to ensure visibility of status of partner restaurants

● Defining ticketing metrics and turnaround times for the Catalogue team

● Lead projects from conception to closure, and leverage internal resources to get things done

● Analyzing business scenarious and taking pre-emptive actions for de-risking the business

● Presenting Weekly Business reports on the health of business to various stakeholders

● Full time Graduate from a reputed college.

● 1-3 years experience in a process oriented role

● Excellent written & verbal communications skills

● Comfortable owning projects without handholding

● Advanced Excel knowledge to present information concisely

● Ability to work as a team player in a target driven work environment meeting deadlines.

  • Business Associate-Customer Experience
  • Analytics
  • 1-2 Years
  •  View Details

Areas of Responsibility

- Identifying & tracking metrics to evaluate customer experience and facilitating data collation for the same

- Setting up processes for measurement and communication of customer sentiment

- Identifying high impact experiences and developing and implementing strategies to solve for the same

- Identifying market best practices and establishing industry benchmarks

- Developing product solutions to provide seamless experiences for customers

- Co-ordinating and driving end-to-end cross-functional projects in collaboration with business stakeholders centrally and across markets

- Interacting with senior stakeholders including department heads and CXO

- Establishing processes for customer communication and measure effectiveness of the same

- Formulating and running experiments to improve customer experience and reduce the need for customer interactions

- Working closely with the customer support team on improving service

 

Desired Candidate:

- Full time Graduate from a Tier-1 Institutes

- Work experience of 1 – 2 years

- Experience in a related role or consulting is preferred but not mandatory

- Should be comfortable working with MS Excel and Powerpoint

- Strong analytical skills, attention to detail, pro-activeness and ability to take ownership of projects is a must

● Follow pre-defined processes, guidelines, and SOPs to perform audit tasks with high levels of accuracy and productivity.

● Ability to make logical decisions while performing audit tasks even when provided information is ambiguous

● Coordinate content from a team of junior content writers.

● Prepare an overall strategy for content as per discussions with functional teams.

● Report audit results and communicate them to others within the organization.

● Maintain a consistent look and feel throughout all content on the web.

● Approve or disapprove audit entries based on pre-defined guidelines and explain logical reasoning behind approve/reject decision.

● Review authoritative sources to validate Catalogue data when needed

● Thoroughly check product details to ensure accuracy and completeness of the data

● Identify generic patterns in browse and audit in order to to draft guidelines and SOPs to improve overall audit outcome

● Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality

● Work with project teams to write and test new SOPs for new audit and data quality management tasks

·

● Minimum of 1 year of working experience in content writing, proof reading, and online retail operations or similar fields.

● Proficient in English. Candidate must demonstrate language proficiency in all the following:

● verbal, writing, reading and comprehension.

● Strong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook.

● Strong background in web search and familiarity with various ways used for searching for information

● Good data analysis skills and great attention to detail Oriented

● Familiarity with online retail (e-commerce) and Internet search industries

Roles & Responsibilities:

Catalogue –

  • Execute SOP driven performance to meet weekly, monthly yearly Quality & Productivity targets.
  • Target Setting for the team and ensuring adherence
  • Ensuring deliverables are exceeding a quality score > 95% (98% for Data Entry)
  • Responsive to escalations and facilitating appropriate solutions
  • Work closely with the Vendor Management, Sales, Partner Support team to ensure changes communicated by restaurants are completed in a timely manner, thereby maintaining the equity with restaurant owners and consumers.
  • Plan capacity and commit to volume by managing resources / infrastructure, queue, shift management, cross training.
  • Team Management – Ensuring a learning organization; addressing training needs from time to time and ensuring that the team gains from each day at work.
  • Assign appropriate challenging work to employees to develop & prepare them for larger roles

 

Training –

  • Develop, implement, and monitor training programs within the Catalogue team
  • Create and update Catalogue SOPs
  • Create testing and evaluation processes – conducting tests post training to assess the effectiveness
  • Coordinate with the Internal teams (Content, QA, On-Call and Revisions) to assess training needs
  • Implement all training courses as scheduled
  • Facilitate & monitor feedback between the Quality Assurance team and the Content team to ensure consistent high quality scores
  • Monitor & conduct training sessions with 3rd party vendors such as digitization agencies etc.

 

Key Performance Areas

 

  • People Management (leadership role, team management, floor control and retention)
  • Training and Development – Develop, implement, and monitor training programs within Catalogue Function
  • Metrics Management – Define, measure and present operating metrics to Senior Management
  • Project Management – Taking accountability and ensuring alignment of team members for timely execution of projects
  • Process improvement – Taking feedback from team members, vendor managers & product to ensure improvements in process; improvements would be along the lines of productivity and quality
  • Stakeholder Management

 

Job Description:

  • Leading a young and ambitious city team in running the best on-demand food delivery service while constantly raising standards.
  • Responsible for sustaining and growing the city’s revenues with P&L responsibilities.
  • Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
  • Laying down the roadmap for new account acquisition for the city and ensuring its execution.
  • Strategizing and executing all account related initiatives from operational troubleshooting to activations.
  • Maintaining a strong relationship with partners and being the face of Swiggy in that community.
  • Leading the Operations team in delivering the best Customer experience while having a 360 degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
  • Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible
  • Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team

Desired Candidate:

  • Relevant work experience of 4+ years in Sales or Marketing or Operations with a penchant for Leadership.
  • A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.
  • A visionary who can foresee the Macro factors affecting the business and strategize pre-emptively.
  • Graduate with proven negotiation skills and effective communication skills (Oral skills: English and Hindi/Local Language)
  • Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally
  • High ethical standards

Job Description:

  • The Operations function at Swiggy is responsible for order fulfilment, logistics and customer experience.
  • The City Operations Head has the end-to- end responsibility for delivering on all these aspects as per the internal norms of the company. The role would require the candidate to perform the following tasks:
  • Developing and ensuring execution of Operational Processes to allow the business to efficiently operate and grow.
  • Leading and managing the team of Managers and Executives to offer the best Customer experience.
  • Strategizing and executing projects aligned with the company vision and setting timelines to reach those goals.
  • Proactively keeping an eye out and experimenting with new features which could provide a seamless customer experience.
  • Recruit & Manage the fleet of executives and ensure a healthy and efficient work environment.
  • Setting the vision and direction of the team by managing individual and team performance expectations and goals.
  • Monitoring real time service levels and schedule adherence.
  • Performing ad-hoc analysis and reports based on business needs.

 

- You should be able to create effective copy to tie up visual designs for marketing materials, presentations, print, websites, and other design initiatives that support the marketing team

- You must be a hands-on worker with a strong abilities create copy for an existing design AND to visualize a design for existing copy

- Your impact will extend far beyond Marketing team to encompass other teams who may have communication requirements

- You will have to be proactive enough to always be on top of all the branding activities being executed, ensuring that there is always that indelible stamp of Swiggy on every touch point of the brand

Desired Candidate:

- Have impeccable taste and a compulsive eye for detail

- Be able to quickly deliver strong copy during rapid, iterative processes and multitask in a fast paced environment

- Be someone who appreciates the value of a well-crafted presentation and is capable of clearly and effectively communicating ideas

- Have a passion for creating new and creative communication touch points through different channels

- Have excellent spoken and written English

- 1+ years of experience in creative, advertising or copywriting experience

- Bonus: Being a little crazy

- Have an online link which contains a collation of some of your work

 

Education:

- Bachelors degree- Any specilization

JOB SUMMARY:
A Delivery manager will be responsible for on time delivery and hassle free fulfilment of orders. He will act as a bridge between the field operations team and the order management team on a day-to-day basis.
ROLES AND RESPONSIBILITIES:
 Act as a liaison between Order management team and fleet managers, ensuring delivery SLAs are met.
 Assist the delivery executives in resolving the real-time order related issues.
 Improving the customer experience by meeting the Service level agreement (SLA) defined.
 Achieve the defined average delivery executive efficiency & help them deliver more orders to earn more.
 Maintain promise breach at the defined average.
 Assisting Fleet managers in providing individual coaching feedback sessions and weekly one-on-ones that focus on improving customer satisfaction.
 Implement processes to connect loose ends in fulfilment side of operations.Working to ensure that we are delivering an excellent customer experience and addressing escalated customer concerns as necessary.
 Conduct Regular review and Feedback sessions with the fleet managers regarding issues faced during order fulfilment because of delivery executive behaviour.
 Assist the Area Managers in implementing the operations strategy effectively.
QUALIFICATIONS AND SKILLS:
 1-2 years of experience in any people management based roles (preferably Operations Management).
 Prior team handling experience (experience in managing blue collared workers is a big plus).
 Strong time management skills and should be able to prioritize daily, weekly & long term requirements.
 Good decision making skills.
 Should be good in attention to detail, taking data oriented decisions.
 Enthusiastic and motivational attitude towards work.
 Structured problem solving, detail oriented and customer first attitude.
 Should know local geographical area and should be able to converse in local languages like Kannada, Tamil or Telugu

 

Job description

Install, configure, and maintain Swiggy infrastructure.
Help maintain AWS services.
Monitor system utilization, capacity, and quality.
Excellent problem and analytical skills
Participate in product design discussions regarding monitoring and management best practices for running applications smoothly
Adept at using Unix
Ability to work independently and as a part of result oriented, fast-paced dynamic environment with little to minimal supervision
Programming experience in PHP, Python, Java, Groovy kind of languages
Experience in SQL and good knowledge of database like Oracle, NoSQL
Knowledge of MQ and JMS
Bachelor’s degree in CS or equivalent
Experience to work cross-functional teams in the company and build strong relationship across board
Experience with hybrid cloud infrastructure is a plus: AWS

Desired Skills and Experience -

Graduate (Preferably BE/Btech/MS/Mtech form a reputed institute)
Two or more years of relevant experience in Devops / System Admin domain
Good Verbal and Written communication skills
Sound understanding of computer fundamentals

Job description -

The DevOps lead manages a team of devops engineers, release engineers and

Site reliability engineers.

Minimum of six-years of hands on experience in software development and

DevOps, specifically managing AWS Infrastructure such as EC2s, RDS,

Elasticcache, S3, IAM, cloud trail and other services provided by AWS.

Experience Building a multi-region highly available auto-scaling infrastructure

that optimises performance and cost.

plan for future infrastructure as well as Maintain & optimise existing

infrastructure.

Conceptualise, architect and build automated deployment pipelines in a CI/CD

environment like Jenkins.

Conceptualise, architect and build a containerised infrastructure using Docker,

Mesosphere or similar SaaS platforms.

Conceptualise, architect and build a secured network utilising VPCs with

inputs from the security team.

Work with developers & QA to institute a policy of Continuous Integration

with Automated testing Architect, build and manage dashboards to provide

visibility into delivery, production application functional and performance

status.

Work with developers to institute systems, policies and workflows which

allow for rollback of deployments

Triage release of applications to production environment on a daily basis.

Interface with developers and triage SQL queries that need to be executed in

production environments.

Maintain 24/7 on-call rotation to respond and support troubleshooting of

issues in production. Assist the developers and on calls for other teams with

post mortem, follow up and review of issues affecting production availability

Minimum 2 years experience in Ansible. Must have written playbook to

automate provisioning of AWS infrastructure as well as automation of routine

maintenance tasks. Must have had prior experience automating deployments

to production and lower environments.

Experience with APM tools like New Relic and log management tools

Our entire platform is hosted on AWS, comprising of web applications, web

services, RDS, Redis and ElasticSearch clusters and several other AWS

resources like EC2, S3, Cloudfront, Route53 and SNS.


Essential Functions

System Architecture

Process Design and Implementation

Minimum of 2 years scripting experience in Ruby/Python (Preferable) and

Shell

Web Application Deployment Systems

Continuous Integration tools (Ansible)

Establishing and enforcing Network Security Policy (AWS VPC, Security Group)

& ACLs

Establishing and enforcing systems monitoring tools and standards

Establishing and enforcing Risk Assessment policies and standards

Establishing and enforcing Escalation policies and standards

Job Description:
We are looking for a passionate, entrepreneurial, hands-on engineering manager to join the Bangalore Swiggy Engineering team.
In this role, you will be responsible for leading a team of application and front-end / Back-end engineers to drive innovation in full-stack product development, while relentlessly improving performance, scalability, and maintainability.

Responsibilities: -
Technically Hands-on, Prior experience with scalable Architecture managing team of (5-10) Sr. engineers /Engineers, and coaching, mentoring while maintaining a hands-on role with code development -Experience working with Product Managers and UX Designers -Experience with web technologies, PHP/ Java, Python, Linux, Apache, MySQL, solr, memcache, redis, javascript, ajax etc. -Experience with high performance websites catering to millions of daily traffic is a plus -Excellent teamwork skills, flexibility, and ability to handle multiple tasks -Experience and ability to bring in software engineering life cycle best practice -Excellent analytical and problem solving skills.

Responsibilities:

Primary Responsibility: Work in the accounts team in handling accounting and payments

Other Role specifics:

 Accounting and reporting for daily cash & card collection, bank deposits and reconciliation

 Recording of transactions & reconciliation with restaurants on a weekly basis

 Vendor payments as per the approved policies and procedures

 TDS and local taxes calculation and payment

 Preparation of monthly bank reconciliation statement

 Booking keeping and accounting on daily basis.

 Preparation of reports in excel for management review

 Monthly closing of books and monthly MIS reporting

 Management of Petty Cash

 Preparation of payroll and handling of related compliance’s

 Coordination with HR for salary disbursal of employees

 Performance Metrics:

 TBD

 OM & Reporting:

 Direct Reporting to Finance Manager or Senior Accounts Executive

 Bachelor/Master Degree in Accounting & Finance with minimum of 3-4 years’ experience

 Demonstrated experience/knowledge in accounting, payments, compliances.

 Sound functional knowledge of working in accounting ERP (eg. SAP, Oracle, etc.)

 Experience in a similar role preferably in Logistics, QSR, etc.

 Proficiency in MS office

 Ability to handle multiple tasks

 Team player

 Ability to enforce compliance of processes

Key Roles and Responsibilities:

 Assist in preparing weekly, monthly and quarterly budgets.

 Assist in preparing variance analysis from budgets to actual.

  Prepare revised Quarterly Budgets for the company as the fiscal year progresses from each

quarter to the next

 Assist in preparing on a monthly basis, company forecasts in collaboration with cross-

functional team members and provide explanations for variances from prior expectations.

 Assist in preparing Branch wise financial statements for analysing Sales revenues, costs, and

expenses

 Assist in identifying profit and cost centres and prepare MIS

 Develop detailed spread sheets to identify trends and develop forecasts.

 Perform any ad-hoc analysis and reporting

Knowledge, Skills and Abilities

 Solid understanding of accounting and finance principles

 Superior analytical skills

 Strong written and oral communication skills

 Possess strong interpersonal skills to deal effectively with a wide variety of people

assertively and confidently

 Strong interpersonal skills

 Organized, flexible and easily adaptable to changing conditions

 Ability to work well in high pressure situations in order to meet deadlines

 High degree of proficiency with Excel, and PowerPoint

 Ability to multi-task and manage numerous priorities simultaneous

 High energy, high ownership of work product and dedication and commitment to driving

results

Responsibilities:

  • Managing cataloguing requirements of partners for new and existing partners which are benchmarked versus the competition in terms of speed and accuracy
  • Creation & deployment of SOPs and trainings for partners for ease of operations with Swiggy and for delivering the best end-consumer experience in a cost-optimized manner
  • Providing support to partners on management of their information on the platform – this would include timely revision of menu’s and other information that they have on the catalogue
  • Liaising with the product team to suggest improvements that would drive operational efficiencies of the catalogue team members
  • Driving A/B experiments to improve business metrics such as Average Order Value, Time to order etc. as well as drive internal efficiencies
  • Owning the metric of Catalogue Quality i.e. ensuring a high standard in terms of information on Swiggy’s catalogue
  • Running projects to drive business use-cases such as cross-sell, meal completion, personalization etc.
  • Driving internal analytics to provide insights on restaurants/SKUs to sales teams, product team & the new initiatives team
  • Team Management – Ensuring a learning oriented organization; addressing training needs from time to time and managing a lean and efficient team
  • GM Onboarding and Partner support
  • Operations
  • 4+ Years
  •  View Details

Job Description -

In this role the person will be responsible for all things related to our restaurant partner

experience on the Swiggy platform. He/she will be responsible for ensuring seamless

onboarding of multiple partners on the platform and ensuring they have best in class

experience of operating on the platform. He/she will also need to have a keen eye for

relevant products in the market and be able to help drive product roadmaps and

execution basis this knowledge.

The person should be a go-getter with ability to multi-task and stay on top of lot of things

simultaneously. The person should be able to think operations in the partner context and

drive longer term strategy around managing vendors on the platform. A strong

background of operations/managing SME business will be great added bonus. This

person would be the champion of all vendor needs on the platform.

BASIC QUALIFICATIONS -

 Total work experience of 4+ years. Prior experience running large support teams is an

added advantage

 MBA degree would be preferred

 Strong data and process orientation – ability to understand existing process and work

with product teams to design products which fit Swiggy’s tenets

 Experience managing and maintaining complex projects across multiple teams. Ability

to facilitate inter-departmental meetings to resolve complex issues.

 Excellent communications skills, both written and verbal. Ability to set strong process

and driving the same in order to maintain best in class partner experience

 Vendor/brand management skills

 Proactive, flexible, and have impeccable follow through. Eagerly take on any tasks that

need to be accomplished, keeping an open and positive attitude

  • GM Sales and Business Development
  • Business Development
  • 4 - 10 Years
  •  View Details

Responsibilities:

 Restaurant acquisition strategy and execution across India; Identifying city wise restaurants to

be acquired and aligning city teams with the same on a monthly/quarterly frequency

 Managing Sales teams across cities; Hiring and planning Sales Manager activities by city; Building

PJPs, Beat plans and Sales Reporting Framewroks (~Team of 7 ASMs and 100 Sales Managers)

 Setting up processes and tools for effective account management and partner relationships;

Setting up cadence for partner interaction

 Setting up standardized processes for Daily and Monthly Sales Reporting

 Ownership of Revenue (Restaurant Commissions) Targets PAN India; Work with Finance team to

define targets; Set up process and targets and oversee execution and achievement across cities;

 Set up reports and analytics for the sales organization across cities

 Work with Product team to give inputs on restaurants partner’s needs and help co-define

product strategy

 Work closely with the Supply Strategy team to define the future of the Supply/Restaurant

community on Swiggy’s platform as well as new initiatives for our restaurant partners

 Coordinate with Vendor Operations team to implement processes that ensure smooth

operations and experience for the partners

 Working closely with the Partner ecosystem to gain a better understanding of their businesses

and using this knowledge, to deploy products which are the right market-fit

 Gathering Competitive Intelligence data to ensure we stay updated on the Market dynamics

 Responsible for hiring, training new Area Sales Managers and Sales managers and mentoring the

existing ones across India

Preferred Candidate:

 Graduate with 4-10 years of experience in Business Development, Sales or Key Account

Management with experience of managing large Sales teams

 A competent decision-maker with the ability to develop, own and build a strategic plan and

execute the same

 Effective Analytical and Communication skills

 Attitude & Aptitude for processes and systems

 Should be a team player, working alongside people from all walks of life

 Identifies builds and uses a wide network of contacts with people at all levels, internally and

externally. Achieves a good result through a well-planned approach

 Creativity & Initiative – demonstrate creativity & originality in your work and have the personal

drive and initiative to bring about change and help drive the business forward

We are looking to hire for a Principal Business Analyst

Educational Qualification :
Bachelors/ Masters/ PhD degree in Math, Computer Science, Information Systems, Machine Learning, Statistics, Applied Mathematics, Operations Research or related technical degree from Tier-1 Universities
Relevant Experience :
- 4+ years of work experience in a related position with at least 2-3 years of core analytics experience
- Experience in solving business problems through predictive, optimization & other statistical modelling
Functional Competencies :
Must have : Knowledge of statistical techniques, machine learning algorithms, data mining, text mining
- Programming background and expertise in building models using at least one of the following languages : SAS, Python, R
- Experience in handling big datasets (Structured or unstructured data). Ability to understand business problems and convert them into data models
- Provide solutions but not limited to: Customer Segmentation & Targeting, Propensity Modelling, Churn Modelling, Lifetime Value Estimation, Forecasting, Recommendation Systems, etc
Good to have :
- Experience working with big data platforms, like Hadoop, Hive, HBase, Spark, etc

Job Summary:

Person is responsible for the effective and efficient management of the day to day business need, provision of legal advisory services and ensuring effective management of litigation and compliance.

Job Description:

 Liaise with relevant departments to ensure that where legal risks have been identified and appropriate measures taken,

 Liaise with Law Enforcement Agencies and support in filing complaints and advise on remedies available under Criminal Laws,

 Advise on all statutory requirements (Labour Law/Establishment Compliance) FSSA, Motor Vehicle Act and support on Regulatory compliances,

 Continuously monitor compliance with statutory obligations and prepare advisories.

 Review progress of outstanding litigation and liaise with and manage litigation portfolio with external lawyers for effective representation. Draft legal notices, reply to notices and drafting and vetting of representations,

 Formulate compliance check-lists to be used for ensuring that all information required is provided accordingly,

 Prepare monthly and quarterly reports for the department for executive management meetings

Desired Skill:

- Good Drafting & Negotiation Skills.

- Hands on experience on Litigation and Compliance Management

- Proficiency in Microsoft Office Tools Such as Word, Excel And PowerPoint,

- Self-Starter with Strong Self-Motivation and a proven capacity to work in a newly      established team,

- Result-Oriented Approach with Hands-On Execution Capability,

- Strong academic background, with focus on Commercial Law Advisory.

Desired Industry Experience:

Logistics/Food Supply Chain/Law Firm with exposure to Logistics/Food Industry

Job Description
Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organisations;
Planning, developing and implementing effective marketing communication campaigns for conferences and exhibitions.
Communicating with target audiences and managing customer relationships;
Sourcing advertising opportunities and placing adverts in the press – local, regional, national and specialist publications – or on the radio, depending on the organisation and the campaign;
Managing the production of marketing materials, including leaflets, posters, flyers, newsletters,e-newsletters.
Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur with designers and printers;
Organising photo shoots;
Arranging the effective distribution of marketing materials;
Maintaining and updating customer databases;
Sourcing and securing sponsorship;
Conducting market research, for example using customer questionnaires and focus groups;
Contributing to, and developing, marketing plans and strategies;
Evaluating marketing campaigns and monitoring competitor activity;
Supporting the marketing manager and other colleagues.

Desired Candidate:

Degree in Marketing would be an advantage .
Previous experience in a similar role and industry.
Flexible with traveling and relocating.
Strong project management/organisational skills.
Understanding of customer segmentation.

  • Operations Manager-Sourcing & Onboarding
  • Operations
  • 5-10 Years
  •  View Details

This position is responsible for overall managing the sourcing, on-boarding, and training team for Bangalore. The candidate would be responsible for hiring of Delivery Executives, manage, and run on-boarding & training SOP. The position is a middle-management role within the operations team. The role would require the candidate to perform the following tasks:

  • Strategy and planning: The candidate will assist the top-management in developing operations strategy for effectively scaling the sourcing requirements of the company with regards to the Delivery Executives.
  • Implementation: Conducting field operations in terms of BTL activities and field sourcing at different locations of the city.
  • People management: The candidate will be responsible for finding the right candidate and convincing them to join the company’s delivery team highlighting the benefits of working with the company to all prospective candidates. Be involved in conducting staffing drives.
  • AM-Training & AM-Onboarding: Training the team, monitoring their job with respect to SOP violation, planning for onboarding activities.

 

Desired Candidate:

  • 5+ years of experience (preferably in talent acquisition, onboarding process flow, training execution, stake holder management
  • Experience in managing blue collared employees such as delivery executives & an understanding of Bangalore market.
  • Strong communication and convincing skills and the ability to meet daily, weekly, and long-term requirements and goals.
  • Should be comfortable working with MS excel
  • Recruitment experience in hiring the blue collared employees (Volume hiring/bulk hiring)

 

We are looking for an experienced design leader to define the Swiggy Experience across multiple channels (Desktop and Mobile Web, Android and iOS Apps) – both in terms of incredibly simple and intuitive user experience, as well as a common visual language for all our properties.

The Principal UX Designer will be responsible for leading a team of UX / Visual / Motion designers and working very closely with Engineering and Product Management to build a seamless end-to-end food discovery and delivery experience for our Customers.

What makes the role exciting is the opportunity to innovatively solve a set of problems in the food-tech space that no player in any geography has managed to crack. What makes the experience enjoyable is the opportunity to work with an energetic, highly motivated team that has helped make Swiggy the largest food delivery player in the country.

The ideal candidate for the role should have shipped successful consumer-facing products, should be able to exhibit high level conceptual thinking about product and user problems, should be able to articulate functional and aesthetic design choices, and should be able to display a deep understanding and empathy for the Customer.

About Swiggy
We are a food ordering and delivery service headquartered in Bangalore and currently operating in 8 cities across India. We aim to change the way the world discovers and orders food, and in our current avatar we help Users order food from restaurants around them, and deliver the food to them through our fleet of delivery boys spread across the city.

We’re arguably the largest food delivery startup in the country, and we’re making a very aggressive move towards becoming a service that people instinctively remember when they think of food ordering.
Why we’re investing in UX
Online Food Ordering is a domain where one can challenge a lot of conventional notions around dhow dishes and restaurants are discovered, how individual tastes translate into dinner choices, how users compose a meal, and how lifestyle choices can be seamlessly factored into the food ordering experience.

In addition, online food ordering deals with high-involvement, time-bound transactions with zero tolerance for lateness. There is a unique set of problems to solve around setting and managing customers’ expectations, building anticipation around the coming delivery, and addressing the emotion of impatience in users after they’ve placed an order.

These are areas which haven’t been solved by any player in any market, and we want to be the first to nail them down.

In addition to end-Customer facing investments, we’re also investing in UX for products that will lead to seamless marketplace operations. These products will allow Restaurant Managers and our Delivery Boys to coordinate between themselves and with the Customer during the lifespan of a delivery, significantly cutting costs and reducing lead times.
Principal UX Designer at Swiggy
We’re looking for a leader

A UX Designer at Swiggy will be expected to bring to the table
A very high degree of focus on the Customer
High level conceptual thinking about product and user problems
The ability to articulate and defend design choices using research / data
A solid understanding of prevailing trends in visual and interaction design
Proficiency with Design and Prototyping tools, and pixel-perfect detailing

We offer top-of-the-line compensation, a metric ton of unsolved problems, a young and energetic team passionate about food, and an environment where there is freedom to experiment. If food is a domain you’re interested in, we should talk!

A Product Manager at Swiggy will be expected to bring to the table

-High-level conceptual thinking about product / user problems
-An inclination for numbers and a keen eye for business metrics
-The ability to articulate and defend product priorities and strategy in compelling manner
-Willingness to take initiative, and the sheer ability to hustle and get things done

-Graduates with 4-5 years of engineering experience in a product organization, OR
-PostGrads with ~2-3 years of PM experience (Bonus points for tech chops!), OR
-Former entrepreneurs – if you have ever started up, we want to talk to you!

  • Quality Assurance Engineer I / II
  • Technology
  • 2 - 7 Years
  •  View Details

Job Description
We are looking for passionate Quality Assurance Engineers to join the Bangalore Swiggy Engineering team. In this role, you will be taking complete ownership of quality for assigned areas and leading efforts for the overall quality in collaboration/negotiation with DEV, PMs and and taking initiative to improve product quality coverage and effectiveness.

Ability to debug problems in QA and Production environments and help isolate,debug and resolve bugs. .

Exposure working in an agile/informal setup in startups and taking fair ownership of owned modules

Comfortable understanding requirements from PMs and deriving test cases/scenarios/plans out of it with high coverage , testing the systems and communicating issues/test results to cross­ functional teams early.

Experience in mobile testing in both Android and IOS and in UI testing – Cross­ browser and cross ­platform testing .

Familiarity with databases like Mysql and knowledge of SQL and knowledge of Linux.

Fair knowledge in back­ end testing on Web Services and Databases.


Desired Skills and Experience
-

Team player & flexible to adjust working hours specially in startup environment

BS in Computer Science or equivalent combination of technical education and 2-7 years of work experience.

Experience in e-commerce & Ability to write scripts in Java/Python or any other language to reduce manual effort.

- Creating business dashboards for Business heads & CXOs
- Designing and implementing the analytical projects for insights which drive the business goals and decisions (Ex: How to improve Order value, how to improve conversions etc)
- Defining & Tracking metrics which help evaluate the health of business
- Mentoring & Planning the work of Business analysts
- Building automated alerting systems for proactive & preemptive actions

Skillset expected:

R, SAS, Qlikview, Google Analytics, MixPanel (GOOD TO HAVE)
Excel, MySQL (MUST)
Experience with RDBMS & Business Intelligence is needed

  • Software Development Engineer - 3
  • Technology
  • 5-8 Years
  •  View Details

About Swiggy –
Swiggy is building a talented, efficient workforce to address a constantly changing set of unsolved problems in the area of Food Discovery and Delivery. Online food delivery is an extremely high-involvement, time-constrained transaction with no room for error. It comes with its own unique complexities and dynamics that are considerably different from other forms of E-commerce. Swiggy provides food-delivery services from restaurants in the users’ vicinity on its website as well as on a mobile app available on both Android and iOS platforms. Swiggy was started in August 2014 by Sriharsha Majety and Nandan Reddy, both alumni of BITS-Pilani, and Rahul Jaimini, an alumnus of IIT, Kharagpur.

Is Swiggy different? Swiggy, unlike several other food ordering platforms has its own delivery fleet consisting of smartphone equipped personnel, guided by an app powered by routing algorithms, who pick up orders from restaurants and deliver them to customers. Swiggy has tie-ups with close to 600 restaurants across Bengaluru, Gurgaon and Hyderabad. We are preparing to enter the Mumbai and Pune markets in the next couple of weeks and our target is to expand across the country by the end of the year.

What we have We currently have a core team of close to 150 people across Bengaluru, Gurgaon and Hyderabad. We’ve launched services in Gurgaon on the 1st of May and launched Hyderabad more recently, on 23rd. This counts among the fastest new geography launches ever witnessed in Indian start-ups that are operations-intensive. Gurgaon is proving to be an excellent market by showing a geometric progression in growth rates and Hyderabad has had a great start too.
We are looking for Software Development Engineer -3 We are looking for a passionate hands-on engineers to join the Bangalore Swiggy Engineering team. In this role, you will be responsible to drive innovation in full-stack product development, while relentlessly improving performance, scalability, and maintainability.

Responsibilities -
-Technically Hands-on, prior experience with scalable Architecture
-Bring 5-8 years of software engineering and product delivery experience, with strong background in algorithms
-Excellent command over Data Structures and Algorithms
-Exceptional coding skills in an Object Oriented programming language (Java preferred)
-Strong problem solving and analytical skills
-Experience with web technologies, PHP/ Java, Python, Linux, Apache, MySQL, solr, memcache, redis
-Experience in architecting & building real-time, large scale e-commerce applications
- Experience with high performance websites catering to millions of daily traffic is a plus

  • Software Development Engineer -2
  • Technology
  • 4-6 years
  •  View Details

We are looking for a passionate hands-on engineers to join the Bangalore Swiggy Engineering team. In this role, you will be responsible to drive innovation in full-stack product development, while relentlessly improving performance, scalability, and maintainability.

-Technically Hands-on, prior experience with scalable Architecture

-Bring 4-6 years of software engineering and product delivery experience, with strong background in algorithms

-Excellent command over Data Structures and Algorithms

-Exceptional coding skills in an Object Oriented programming language (Java preferred)

-Strong problem solving and analytical skills

-Experience with web technologies, PHP/ Java, Python, Linux, Apache, MySQL, solr, memcache, redis

-Experience in architecting & building real-time, large scale e-commerce applications

- Experience with high performance websites catering to millions of daily traffic is a plus

Job Description – UX Designer

Hi, we’re Swiggy, a food delivery service headquartered in Bangalore, and we’re looking for experienced UX Designers to work on our consumer-facing properties.

Online Food Ordering is a space where one can challenge a lot of conventional notions around how new dishes and restaurants are discovered, how individual tastes translate into dinner choices, how users compose a meal, and how lifestyle choices can segue seamlessly into the food ordering experience.

These are areas which haven’t been comprehensively ‘solved’ by any player, and we want want to be the first to nail them down.

That is why we are looking for Star UX Designers who will define the Swiggy Experience across multiple channels (Desktop and Mobile Web, Android and iOS Apps) – both in terms of incredibly simple and intuitive user experience, as well as a common visual language for all our properties.

A UX Designer at Swiggy will be expected to bring to the table
A very high degree of focus on the Customer
High level conceptual thinking about product and user problems
The ability to articulate and defend design choices using research / data
A solid understanding of prevailing trends in UX
Proficiency with Design tools, and an obsession with pixel-perfect detailing

We offer top-of-the-line compensation, a ton of unsolved problems, a young and energetic team passionate about food, and an environment where there is freedom to experiment. If food is a domain you’re interested in, we should talk!

chennai

Job Description:

  • The Operations function at Swiggy is responsible for order fulfilment, logistics and customer experience.
  • The City Operations Head has the end-to- end responsibility for delivering on all these aspects as per the internal norms of the company. The role would require the candidate to perform the following tasks:
  • Developing and ensuring execution of Operational Processes to allow the business to efficiently operate and grow.
  • Leading and managing the team of Managers and Executives to offer the best Customer experience.
  • Strategizing and executing projects aligned with the company vision and setting timelines to reach those goals.
  • Proactively keeping an eye out and experimenting with new features which could provide a seamless customer experience.
  • Recruit & Manage the fleet of executives and ensure a healthy and efficient work environment.
  • Setting the vision and direction of the team by managing individual and team performance expectations and goals.
  • Monitoring real time service levels and schedule adherence.
  • Performing ad-hoc analysis and reports based on business needs.
hyderabad

Role Description

The City Growth Manager leads the growth activities and initiatives for the city. For established/evolved

cities the role is more focused on executing marketing activations and driving customer delight initiatives.

In new cities, the role is more focused on launching new areas across the city. Overall, the role is

focussed on contribution towards growth and expansion of the business, process improvement and

project management

Job Description

 Drive demand in conjunction with the central marketing team by

o Sourcing partner funded discounts and promoting those to potential and existing customers

o Executing innovative marketing activations to the relevant target groups

o Driving customer delight initiatives to drive loyalty and create a positive brand buzz

o Initiating and executing strategic alliances and collaborations with corporates and other similar

business

 Lead the launch of new areas across the city and increase the expansion in the city geographically

o Drive cross function initiatives associated with the launch of new areas/city viz. supply side,

operations, marketing etc.

 Drive city level initiatives under the guidance of a City Business Head

o Planning and execution of org level initiatives such as Swiggy Select, long distance delivery,

etc at a city level

 Track the progress of the above mentioned initiatives in terms of milestones, timelines, budgets,

issues, etc.

 Interact with central corporate team to implement new ideas/process and take up central strategic

initiatives

 Drive awareness through visibility and activations at trade partner outlets to reach out to their captive

audiences

 Shape demand across the city in line with forecasts through coordination with the operations & supply

teams

 Analyze and report the impact of various marketing activities and feed those data insights into

subsequent campaigns to improve ROI

 Manage a team and maintain vendor relationships to effectively execute campaigns

Competencies:

 Bias for Action /Decision Making

 Process and Operational Excellence

 Collaboration

 Revenue Growth and GMV understanding

 Market awareness

Job Summary

In this role, you are primarily responsible for managing the operational efficiency of hubs across two or more areas in the city. To be successful in this role, you must be able to manage multiple area level operations to ensure order fulfilment, logistics as well as provide an enhanced customer experience.

 

Essential Job Tasks

  • You will lead a team of area managers to optimize efficiency of operations and achieve the performance target for these areas. You will assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas.
  • You will liaise between the implementation team and the operations strategy team to ensure that all the areas under you focuses on order fulfilment, logistics and customer experience.  You will be responsible for leading and managing a huge team, their performance, expectations and goals.
  • Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. Design and manage execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview.
  • Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics
  • Ensure the fleet of delivery executives across areas are disciplined, and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment.
  • Support the area managers in the design and rollout of a payout structure that motivates and rewards the desired behaviors and performance of delivery executives
  • Ensure a flawless delivery service for the customers in your areas with special focus on real time service levels and schedule adherence;
  • Meet or exceed customer satisfaction rating target of the delivery fleet in all the areas under your purview
  • Provide individual coaching feedback sessions, and have weekly one-on-ones with the area managers that focus on improving customer satisfaction
  • Schedule frequent hub visits to ensure compliance in hub operations in all areas; Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature
  • Ensure that there are fewer delivery executive driven cancellations in your area. Strive for 100% compliance among delivery executives across areas on matters like wearing Swiggy T-shirts, bags and Id card while on delivery.

 

Desired skills and experience

 

  • B.E or MBA with 2-5 years’ experience in operations management
  • Prior experience in process design and operations implementation (preferably in logistics/supply chain management)
  • Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy
  • Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals
  • Must have ability to multi-task, manage multiple hubs and establish priorities
  • Good leadership skills (Experience in managing blue-collared employees is a big plus)
  • Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills
  • Attention to detail and ability to critically think through and resolve problems;
  • Strong people management skills; Good in conflict management; Result oriented individual
  • Understand lean operations strategies (especially concepts relevant to services industry)
  • Able to come up with new ideas to improve customer performance standards
  • Male candidates preferred; Able to work on weekends; Good MS office skills

Job Description:

  • Sign Contracts with restaurants along and handling the inquiries from existing and new clients
  •  Gather sales leads from the market and approach restaurants actively, from no star to 5 stars,and get them on board with Swiggy as a partner.
  • Maintaining a strong relationship with restaurant owners and advising them on issues related to the market and offering solutions on the same
  • Reach out to clients, create suitable offers and sign-up corporate users to increase subscriber base.
  • Conduct promotional events / marketing activities to develop new contacts and increase user base
  • Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.
  • Responsible for managing the sales team, developing a business plan covering sales, revenue,ting agreed targets, and promoting the organisation’s presence.and expense controls, meeting agreed targets, and promoting the organisation’s presence.
  • Should be able to handle potential clients when on field as the first in command.
  • Being the face of Swiggy in the market and standing up for the values we believe in.

Desired Candidate:

  • Graduate with 1-3 year of experience in similar field.
  • Good working knowledge and experience of e-commerce activities and all online marketing channels
  • A competent decision-maker with the ability to develop, own and build a strategic e-commerce plan for the site.
  • Confident , Pleasing and go getter personality
  • Effective communication skills
  • Attitude & Aptitude for Sales
  • Should be a team player, working alongside people from all walks of life.
  • Holds regular meeting with sales staff.
  • Reviews expenses and recommends economies.
  • Leadership and Influencing skills: Identifies builds and uses a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
  • Initiative & Flexibility: Recognises the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence for change to increase effectiveness and success on campaigns.
  • Creativity & Initiative:Demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward.
kolkata

Job Description:

The operations team is responsible for order fulfilment, logistics and customer experience. The Operations Manager position is a middle-management role within the operations team. The role would require the candidate to perform the following tasks:

  • Strategy and planning: The candidate will assist the top-management in developing operations strategy for effectively scaling the operations. The candidate will be liaison between the strategy team and implementation team.
  • Implementation: The candidate will be required to design processes, optimise operations and effectively launch and implement various operations strategies for the company. The candidate will proactively collect feedback and will be responsible for tweaking processes to make them robust.
  • People management: The candidate will be responsible for devising sourcing strategies, designing training modules and also for developing employee retention strategy. The senior operations manager is expected to directly / indirectly manage a team of 80-100 employees within 3 months of joining the company
  •  Proven leadership capabilities with ability to lead cross functional teams using strong planning and organizational skills.
  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals .
  • Ability to evaluate and manage the resources and processes required for the successful completion of projects. Ensuring that the individual branches focus on Safety, Quality, Customers Service, and Profitability.
  • Work to ensure that we are delivering an excellent customer experience and address escalated customer concerns as necessary .
  • Improve the operational systems, processes and policies in support of organizations mission — specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction.
  • Monitor real time service levels and schedule adherence .
  • Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems.
  • Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change initiatives as required.
  • Perform ad-hoc analysis and reports based on business needs.

Desired Candidate:

  • 2-4 years (preferably in operations or consulting roles).
  • Prior experience in process design and operations implementation (preferably in logistics / Supply chain management).
  • Prior leadership experience (experience in managing blue collared workers such as delivery executives is a big plus)
  • Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals.
  • Structured problem solving, detail oriented and customer first attitude .
  • Knowledge of supervisory techniques to manage, motivate and train employees.
  • The candidate should have entrepreneurial attitude / should be a go-getter
  • Must have attention to detail and critically think through and resolve problems.
  • Must have customer service skills and be able to maintain a consistent, high level of service.
  • Must have ability to multi-task, manage multiple accounts and establish priorities.
  • Understand lean operations strategies (especially concepts relevant to services industry
  • Should have a bike
  • Should be available to work on weekends
  • Should know local geographical area
  • Should have handled a team and blue collar employees
  • Male candidates are preferred
  • Should be okay to travel within the City

MS Office proficiency : Very Good

  • SQL : Preferred

 

  • Map out training plans, design and develop training programs.
  • Maintain updated curriculum database and training records.
  • Effective training delivery both class room training and on the job training.
  • Ensuring effective achievement of process implementation and process adherence.
  • Facilitate Periodic Process Training Refreshers.
  • Ensuring continuous learning and mastering all process knowledge. Developing individual competencies for improving work efficiency.
  • Maintains and shares training reports on time. Maintain records of results for training and retraining programs.
  • Knowledge of Content Development an added advantage.

 

Requirements

  • Experience: 2-7 yrs of experience in blue collar / Insurance/process training.
  • Prefer male candidates.
  • Any graduate. Degree in SCM or retails will be added advantage.
  • Strong Communication. English and local language is mandatory. Fluency in Hindi language is added advantage.

Locations: Bangalore, Kolkata, Pune, Chennai

Positions: 1 for each location

Job Description:

The operations team is responsible for order fulfilment, logistics and customer experience. The Operations Manager position is a middle-management role within the operations team. The role would require the candidate to perform the following tasks:

  • Strategy and planning: The candidate will assist the top-management in developing operations strategy for effectively scaling the operations. The candidate will be liaison between the strategy team and implementation team.
  • Implementation: The candidate will be required to design processes, optimise operations and effectively launch and implement various operations strategies for the company. The candidate will proactively collect feedback and will be responsible for tweaking processes to make them robust.
  • People management: The candidate will be responsible for devising sourcing strategies, designing training modules and also for developing employee retention strategy. The senior operations manager is expected to directly / indirectly manage a team of 80-100 employees within 3 months of joining the company
  •  Proven leadership capabilities with ability to lead cross functional teams using strong planning and organizational skills.
  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals .
  • Ability to evaluate and manage the resources and processes required for the successful completion of projects. Ensuring that the individual branches focus on Safety, Quality, Customers Service, and Profitability.
  • Work to ensure that we are delivering an excellent customer experience and address escalated customer concerns as necessary .
  • Improve the operational systems, processes and policies in support of organizations mission — specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction.
  • Monitor real time service levels and schedule adherence .
  • Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems.
  • Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change initiatives as required.
  • Perform ad-hoc analysis and reports based on business needs.

Desired Candidate:

  • 2-4 years (preferably in operations or consulting roles).
  • Prior experience in process design and operations implementation (preferably in logistics / Supply chain management).
  • Prior leadership experience (experience in managing blue collared workers such as delivery executives is a big plus)
  • Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals.
  • Data analytics skills / should be comfortable working with SQL and MS excel. Should have the intuition to use data effectively for devising operations strategy
  • Structured problem solving, detail oriented and customer first attitude .
  • Knowledge of supervisory techniques to manage, motivate and train employees.
  • The candidate should have entrepreneurial attitude / should be a go-getter
  • Must have attention to detail and critically think through and resolve problems.
  • Must have customer service skills and be able to maintain a consistent, high level of service.
  • Must have ability to multi-task, manage multiple accounts and establish priorities.
  • Understand lean operations strategies (especially concepts relevant to services industry
  • Should have a bike
  • Should be available to work on weekends
  • Should know bengali and local geographical area
  • Should have handled a team and blue collar employees
  • Male candidates are preferred
  • Should be okay to travel within the City
  • MS Office proficiency : Very Good

  • SQL : Preferred
  • Operations Manager(Order Management Team)
  • Operations
  • 3-6 years
  •  View Details

Job Description:

The operations team is responsible for order fulfilment, logistics and customer experience. The Operations Manager position is a middle-management role within the operations team. The role would require the candidate to perform the following tasks:

  • Strategy and planning: The candidate will assist the top-management in developing operations strategy for effectively scaling the operations. The candidate will be liaison between the strategy team and implementation team.
  • Implementation: The candidate will be required to design processes, optimise operations and effectively launch and implement various operations strategies for the company. The candidate will proactively collect feedback and will be responsible for tweaking processes to make them robust.
  • People management: The candidate will be responsible for devising sourcing strategies, designing training modules and also for developing employee retention strategy. The senior operations manager is expected to directly / indirectly manage a team of 80-100 employees within 3 monthsof joining the company
  •  Proven leadership capabilities with ability to lead cross functional teams using strong planning and organizational skills.
  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals .
  • Ability to evaluate and manage the resources and processes required for the successful completion of projects. Ensuring that the individual branches focus on Safety, Quality, Customers Service, and Profitability.
  • Work to ensure that we are delivering an excellent customer experience and address escalated customer concerns as necessary
  • Improve the operational systems, processes and policies in support of organizations mission — specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction.
  • Monitor real time service levels and schedule adherence .
  • Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems.
  • Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change initiatives as required.
  • Perform ad-hoc analysis and reports based on business needs.
mumbai

Job Description:

The operations team is responsible for order fulfilment, logistics and customer experience. The Operations Manager position is a middle-management role within the operations team. The role would require the candidate to perform the following tasks:

  • Strategy and planning: The candidate will assist the top-management in developing operations strategy for effectively scaling the operations. The candidate will be liaison between the strategy team and implementation team.
  • Implementation: The candidate will be required to design processes, optimise operations and effectively launch and implement various operations strategies for the company. The candidate will proactively collect feedback and will be responsible for tweaking processes to make them robust.
  • People management: The candidate will be responsible for devising sourcing strategies, designing training modules and also for developing employee retention strategy. The senior operations manager is expected to directly / indirectly manage a team of 80-100 employees within 3 months of joining the company
  •  Proven leadership capabilities with ability to lead cross functional teams using strong planning and organizational skills.
  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals .
  • Ability to evaluate and manage the resources and processes required for the successful completion of projects. Ensuring that the individual branches focus on Safety, Quality, Customers Service, and Profitability.
  • Work to ensure that we are delivering an excellent customer experience and address escalated customer concerns as necessary .
  • Improve the operational systems, processes and policies in support of organizations mission — specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction.
  • Monitor real time service levels and schedule adherence .
  • Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems.
  • Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change initiatives as required.
  • Perform ad-hoc analysis and reports based on business needs.

Desired Candidate:

  • 2-4 years (preferably in operations or consulting roles).
  • Prior experience in process design and operations implementation (preferably in logistics / Supply chain management).
  • Prior leadership experience (experience in managing blue collared workers such as delivery executives is a big plus)
  • Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals.
  • Structured problem solving, detail oriented and customer first attitude .
  • Knowledge of supervisory techniques to manage, motivate and train employees.
  • The candidate should have entrepreneurial attitude / should be a go-getter
  • Must have attention to detail and critically think through and resolve problems.
  • Must have customer service skills and be able to maintain a consistent, high level of service.
  • Must have ability to multi-task, manage multiple accounts and establish priorities.
  • Understand lean operations strategies (especially concepts relevant to services industry
  • Should have a bike
  • Should be available to work on weekends
  • Should know local geographical area
  • Should have handled a team and blue collar employees
  • Male candidates are preferred
  • Should be okay to travel within the City

MS Office proficiency : Very Good

  • SQL : Preferred

Job Description:

- Initiate partnerships with new accounts and actively managing existing relationships, being their P.O.C. for Swiggy

- Sustaining and growing the relationships which translate to a growth in revenue for the city

- Maintaining a strong relationship with restaurant owners (Specifically Key Accounts of the City & Country) and advising them on issues related to the market and offering solutions on the same

- Conduct promotional events & marketing activations, primarily BTL, in conjunction with the internal teams

- Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible and advising senior management on maximizing business relationships and creating an environment where customer service can flourish, also managing a huge team

- Responsible for training new recruits, especially Sales Managers, and mentoring them

Desired Candidate:

- Graduate with 3-6 years of experience in Business Development, Sales or Account Management

- A competent decision-maker with the ability to develop, own and build a strategic plan for ensuring the best restaurants partner with us

- Effective communication skills

- Attitude & Aptitude for Sales

- Should be a team player, working alongside people from all walks of life

- Identifies builds and uses a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach

- Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence for change to increase effectiveness and success on campaigns

- Creativity & Initiative – demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward


* Female candidates prefered

-Initiate partnerships with new accounts and actively managing existing relationships, being their P.O.C. for Swiggy
-Sustaining and growing the relationships which translate to a growth in revenue for the city
-Maintaining a strong relationship with restaurant owners (Specifically Key Accounts of the City & Country) and advising them on issues
related to the market and offering solutions on the same
-Conduct promotional events & marketing activations, primarily BTL, in conjunction with the internal teams
-Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible and
advising senior management on maximizing business relationships and creating an environment where customer service can flourish
-Responsible for training new recruits, especially Sales Managers, and mentoring them

-Graduate with 2-6 years of experience in Business Development, Sales or Account Management
-A competent decision-maker with the ability to develop, own and build a strategic plan for ensuring the best restaurants partner
with us
-Effective communication skills
-Attitude & Aptitude for Sales
-Should be a team player, working alongside people from all walks of life
-Identifies builds and uses a wide network of contacts with people at all levels, internally and externally. Achieves a good result
through a well-planned approach
-Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence
for change to increase effectiveness and success on campaigns
-Creativity & Initiative – demonstrate creativity & originality in your work and have the personal drive and initiative to bring
about change and help drive the business forward

ncr

Role Description

The Account Manager roles in Swiggy is responsible for growing and managing

relationships with restaurants in cities which are already present on the Swiggy

platform.

Role Expectations & Responsibilities

 Revenue generation for Swiggy through converting all relevant restaurants to the

standardized commission rates

 Drive increased revenue through non-commission channels such as Ad product

sales

 Work with partner restaurants to help them build and grow their business through

enhanced menu options, reduced edits, identify and solve logistics issues, etc.

 Drive and support partner restaurants in adhering to SOP compliance with Swiggy

 Liaison with partner restaurants to execute new initiatives from Swiggy’s end

BASIC QUALIFICATIONS -

 Relevant experience of 1-3 years and in the space of partner/account relationship

management

 Graduate in any discipline from a reputed institution

 Working closely with multiple operations teams to ensure smooth functioning

 Excellent communications skills, both written and verbal.

 Vendor management skills

 Demonstrated ability to communicate and collaborate effectively and work with a

team. A “get-it- done” self-starter who not only gets it done quickly and smartly, but

delivers a high quality result.

 Proactive, flexible, and have impeccable follow through. Eagerly take on any tasks

that need to be accomplished, keeping an open & positive attitude

 

  • Map out training plans, design and develop training programs.
  • Maintain updated curriculum database and training records.
  • Effective training delivery both class room training and on the job training.
  • Ensuring effective achievement of process implementation and process adherence.
  • Facilitate Periodic Process Training Refreshers.
  • Ensuring continuous learning and mastering all process knowledge. Developing individual competencies for improving work efficiency.
  • Maintains and shares training reports on time. Maintain records of results for training and retraining programs.
  • Knowledge of Content Development an added advantage.

 

Requirements

  • Experience: 2-7 yrs of experience in blue collar / Insurance/process training.
  • Prefer male candidates.
  • Any graduate. Degree in SCM or retails will be added advantage.
  • Strong Communication. English and local language is mandatory. Fluency in Hindi language is added advantage.

Locations: Bangalore, Kolkata, Pune, Chennai

Positions: 1 for each location

Job Description
Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organisations;
Planning, developing and implementing effective marketing communication campaigns for conferences and exhibitions.
Communicating with target audiences and managing customer relationships;
Sourcing advertising opportunities and placing adverts in the press – local, regional, national and specialist publications – or on the radio, depending on the organisation and the campaign;
Managing the production of marketing materials, including leaflets, posters, flyers, newsletters,e-newsletters.
Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur with designers and printers;
Organising photo shoots;
Arranging the effective distribution of marketing materials;
Maintaining and updating customer databases;
Sourcing and securing sponsorship;
Conducting market research, for example using customer questionnaires and focus groups;
Contributing to, and developing, marketing plans and strategies;
Evaluating marketing campaigns and monitoring competitor activity;
Supporting the marketing manager and other colleagues.

Desired Candidate:

Degree in Marketing would be an advantage .
Previous experience in a similar role and industry.
Flexible with traveling and relocating.
Strong project management/organisational skills.
Understanding of customer segmentation.

Job Description:

  • Sign Contracts with restaurants along and handling the inquiries from existing and new clients
  •  Gather sales leads from the market and approach restaurants actively, from no star to 5 stars,and get them on board with Swiggy as a partner.
  • Maintaining a strong relationship with restaurant owners and advising them on issues related to the market and offering solutions on the same
  • Reach out to clients, create suitable offers and sign-up corporate users to increase subscriber base.
  • Conduct promotional events / marketing activities to develop new contacts and increase user base
  • Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.
  • Responsible for managing the sales team, developing a business plan covering sales, revenue,ting agreed targets, and promoting the organisation’s presence.and expense controls, meeting agreed targets, and promoting the organisation’s presence.
  • Should be able to handle potential clients when on field as the first in command.
  • Being the face of Swiggy in the market and standing up for the values we believe in.

Desired Candidate:

  • Graduate with 1-3 year of experience in similar field.
  • Good working knowledge and experience of e-commerce activities and all online marketing channels
  • A competent decision-maker with the ability to develop, own and build a strategic e-commerce plan for the site.
  • Confident , Pleasing and go getter personality
  • Effective communication skills
  • Attitude & Aptitude for Sales
  • Should be a team player, working alongside people from all walks of life.
  • Holds regular meeting with sales staff.
  • Reviews expenses and recommends economies.
  • Leadership and Influencing skills: Identifies builds and uses a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
  • Initiative & Flexibility: Recognises the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence for change to increase effectiveness and success on campaigns.
  • Creativity & Initiative:Demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward.

  • You’re going to be in-charge of bringing restaurants on board our portal
  • This task will include liaisoning with the Sales team to get the prospective restaurants
  • Followed by a visit to these amazing restaurants and asking them to dish out their favourites
  • While you sample these mouth-watering dishes, a photographer would be taking their photos
  • You’ll also need to collate information that helps us conduct business with these restaurants
  • With the photos and information in your arsenal, you now become the On-Boarder for that restaurant
  • As an On-Boarder, you thus have end to end ownership of a restaurant at swiggy.in
  • With this ownership comes the immense responsibility of ensuring smooth business with your restaurants
  • In addition to this, you’ll also need to train new hires and show them the ropes
  • Working in coordination with the other teams you’ll have to ensure an appropriate turn-around
  • time for every task, thereby improving our equity with restaurant owners and consumers

Desired Candidate:

  • Full time Graduate from a reputed college.
  • Excellent written & verbal communications skills
  • Willingness to travel 3-6 days a week (Within city-limits and using appropriate
  • transportation)
  • Comfortable owning projects without handholding
  • Basic MS Office knowledge
  • Good judgment when it comes to managing these restaurants
  • Must be detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
  • Ability to work as a team player in a target driven work environment meeting deadlines.
pune

Job Description:

  • Leading a young and ambitious city team in running the best on-demand food delivery service while constantly raising standards.
  • Responsible for sustaining and growing the city’s revenues with P&L responsibilities.
  • Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
  • Laying down the roadmap for new account acquisition for the city and ensuring its execution.
  • Strategizing and executing all account related initiatives from operational troubleshooting to activations.
  • Maintaining a strong relationship with partners and being the face of Swiggy in that community.
  • Leading the Operations team in delivering the best Customer experience while having a 360 degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
  • Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible
  • Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team

Desired Candidate:

  • Relevant work experience of 4+ years in Sales or Marketing or Operations with a penchant for Leadership.
  • A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.
  • A visionary who can foresee the Macro factors affecting the business and strategize pre-emptively.
  • Graduate with proven negotiation skills and effective communication skills (Oral skills: English and Hindi/Local Language)
  • Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally
  • High ethical standards

Job Description:

  • Sign Contracts with restaurants along and handling the inquiries from existing and new clients
  •  Gather sales leads from the market and approach restaurants actively, from no star to 5 stars,and get them on board with Swiggy as a partner.
  • Maintaining a strong relationship with restaurant owners and advising them on issues related to the market and offering solutions on the same
  • Reach out to clients, create suitable offers and sign-up corporate users to increase subscriber base.
  • Conduct promotional events / marketing activities to develop new contacts and increase user base
  • Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.
  • Responsible for managing the sales team, developing a business plan covering sales, revenue,ting agreed targets, and promoting the organisation’s presence.and expense controls, meeting agreed targets, and promoting the organisation’s presence.
  • Should be able to handle potential clients when on field as the first in command.
  • Being the face of Swiggy in the market and standing up for the values we believe in.

Desired Candidate:

  • Graduate with 1-3 year of experience in similar field.
  • Good working knowledge and experience of e-commerce activities and all online marketing channels
  • A competent decision-maker with the ability to develop, own and build a strategic e-commerce plan for the site.
  • Confident , Pleasing and go getter personality
  • Effective communication skills
  • Attitude & Aptitude for Sales
  • Should be a team player, working alongside people from all walks of life.
  • Holds regular meeting with sales staff.
  • Reviews expenses and recommends economies.
  • Leadership and Influencing skills: Identifies builds and uses a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
  • Initiative & Flexibility: Recognises the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence for change to increase effectiveness and success on campaigns.
  • Creativity & Initiative:Demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward.

We're also looking for Summer Interns for our Operations and Engineering teams.
Location for Operations Interns: Mumbai, Gurgaon, Bangalore, Hyderabad, Pune
Location for Engineering Interns: Bangalore.
If you're interested, please mail your resume to careers@swiggy.in, and mention your preferred location and role

If there are no opportunities that fit your profile but you want to be part of an exciting journey, email us at careers@swiggy.in with your resume/link to your profile. We're are on the lookout to enlist people into our organisation who are passionate and want to make a difference!