“App(s)” shall mean application for mobile and handheld devices.
“Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action or any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to your mobile or storage device, crashes, breach of security and encryption.
“Personal Information” efers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number and email address disclosed by you in relation to the services available on the Platform.
“Sensitive personal data or information” consists of information relating to the following:
financial information such as bank account or credit card or debit card or other payment instrument details;
physical, physiological and mental health condition;
medical records and history;
any detail relating to the above clauses as provided to body corporate for providing service; and
any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.
“Third Party” refers to any person or entity other than you or us.
Personal Information that may be collected and manner of its use
Personal Information provided by you in relation to the use of the Platform:In order for us to enable successful delivery of your order to you, we collect your Personal Information as may be required for the purposes connected thereto when you place an order on the Platform.
We may be required to disclose such Personal Information to the Third Parties solely in connection with purchase, sale and delivery of your order in accordance with the terms and conditions stipulated by such Third Party.
We use the details provided by you during check out to ensure that orders are successfully delivered on time, and to keep you informed on the status of your order.
Personal Information provided by you in relation to the registration process:In order to provide you a safe, efficient, smooth and customized experience and in order to take advantage of certain features available on the Platform including, but not limited to, public forums, accessing or uploading reviews or taking part in surveys, you will be asked to complete an online registration form which will provide us with Personal Information. In the event you register with us, you will also be asked to choose a user identity and password in order to identify yourself during future uses of the Platform.
You can also register on the Platform by logging into online accounts you may have with Third Party service providers (“SNS”) (e.g. Facebook); each such account, a “Third Party Account”, via our Platform as described below. As part of the functionality of the Platform, you may link your account with Third Party Accounts, by either: (i) providing your Third Party Account login information to us through the Platform; or (ii) allowing us to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. You represent that you are entitled to disclose your Third Party Account login information to us and/or grant us access to your Third Party Account (including, but not limited to, for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating us to pay any fees or making us subject to any usage limitations imposed by the applicable SNS. If you decide to register by logging into a Third Party Account via our Platform, we will obtain the Personal Information you have provided to the applicable SNS (such as your “real” name, email address, profile picture, names of SNS friends, names of SNS groups to which you belong, other information you make publicly available via the applicable SNS and/or other information you authorize us to access by authorizing the SNS to provide such information) from your Third Party Accounts and use that information to create your account and profile page and you will become a member. Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, you understand that by granting us access to the Third Party Accounts, we will access, make available and store (if applicable and as permitted by the SNS and authorized by you) the information in your Third Party Accounts so that it is available on and through your account on the Platform. If there is information about your “friends” or people with whom you are associated in your Third Party Account, the information we obtain about those “friends” or people with whom you are associated, may also depend on the privacy settings such people have with the applicable SNS.
We also collect certain additional information that is not Personal Information which you provide as part of registration and the administration and personalization of your account profile.
While we recommend that you register yourself with us to maximize your experience on the Platform, this SNS feature is optional and you may opt out of registering on the Platform and continue to use the Platform as a guest. However, if you choose to by on the Platform, you will have to provide certain Personal Information that is necessary for us to process and complete delivery
Cookies: Cookies are small pieces of information saved by your browser. Cookies are used to record various aspects of your visit and assist us to provide you with uninterrupted service. Cookies may be set in your browser by us when you access the Platform or may be set in when you visit Third Party websites.
Authenticate your login information;
Enable our security features;
Show you advertising; and
Improve and develop the features of the Website.
Please feel free to change your browser settings if you do not wish to accept cookies. However, please note that changing your browser setting may affect your experience on the Platform.
Collection of Sensitive personal data or information: We do not collect, store or process Sensitive personal data or information as part of our services on our Platform.
Others: In addition to the cookies, we may also collect information to enable us to understand you better so that we can improve (i) your user experience; (ii) to assist our customer service and technical support personnel; and (iii) put processes in place to prevent fraud and unlawful use. In an effort to make the Platform affective and improve the Platform, certain information may be collected each time you access the Platform. Such information may be saved in server logs in an encrypted form which may not identify you personally. Such information or data may include, but shall not limit to, IP address, your server details, duration of your visit, date, time or purpose of your visit. In addition to cookies we use web beacons, ad tags, pixels to advertise as part of the Platform. The abovementioned data may be used by us and may be shared with our sponsors, investors, advertisers, developers, strategic business partners or other associates to enhance and grow the user experience in relation to the Platform.
Other uses of the information provided:We make all efforts to ensure that we collect only such Personal Information that we believe to be relevant in order to record, support, facilitate access to the Platform.
Sharing information with Third Party service providers in relation to the Platform: To the extent necessary to provide you the services on the Platform, we may provide your Personal Information to Third Party contractors who work on behalf of or with us to provide you with such services, to help us communicate with you or to maintain the Platform.
Communication: We may offer email, App notifications, short message service (sms), multimedia message service (mms) or other forms of communication to share information with you about certain promotions or features the Platform may choose to offer or about our affiliates, subsidiaries, business partners, advertisers and sponsors. You may receive such communication when you have registered as a user in order to provide advertisements about goods and services of interest to you.
Legal proceedings: In the event we are required to respond to subpoenas, court orders or other legal process, your Personal Information may be disclosed pursuant to such subpoena, court order or legal process, which may be without notice to you.
Link to Third Party apps and websites
We strive to ensure the security, integrity and privacy of your Personal Information and to protect your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction.
We are not responsible for any breach of security or for any actions of any Third Parties that receive your Personal Information. The Services are also linked to many other sites and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control.
Swiggy shall address your discrepancies and grievances with respect to processing of information in a time bound manner. For this purpose, Swiggy has designated Mamatha G as the Grievance Officer, who will redress your grievances expeditiously but in any event within one month from the date of receipt of grievance, and who can be reached by sending a letter marked to the attention of The Grievance Officer to Bundl Technologies Private Limited, Maruthi Chambers Annex, 4th Floor, #17/9B, Rupena Agrahara, Bangalore – 560068 or sending an email to email@example.com.